Eriez Magnetics (Erie, PA) designs, develops, manufactures and markets magnetic separation, metal detection and materials feeding, screening, conveying and controlling equipment for process and metalworking industries.
Delivering Innovative Solutions
Since 1942 the “Golden Rule” has been used as a guide at Eriez Magnetics (Eriez) to provide their customers with the highest quality products at a favorable price with good service before and after the sale. Today, their products are manufactured on six continents, sold in over 80 international markets and the Eriez name can be found in buildings in every industry from food to pharmaceutical, rubber to plastics and fabrication to automotive. As a result, Eriez is recognized as the world authority in advanced technology for magnetic, vibratory and inspection applications.
From the outset, Eriez worked to design, manufacture and deliver cutting-edge products that solved their customers’ problems more effectively than any of their competitors’ could, and their leadership in the manufacturing industry has been evidenced by the numerous awards presented to them over the years in a broad range of categories. Some of these awards include a 2004 Export Achievement Award from the U.S. Department of Commerce, Erie, PA’s Employer of the Year in 2006 and most recently, a coveted Plant Engineering Product of the Year Award at the 2011 Manufacturing/Automation Summit in the material handling systems category for their revolutionary Permanent Rare Earth Drum Magnet, known as P-Rex™.
With so much focus on both innovation and customer service, Eriez is always looking for more efficient and cost effective ways to produce the best products available to meet their customers’ needs across a wide variety of industries and markets. So, it is not only important that they deliver the best product, but that they deliver that product on time and on budget. One of the ways Eriez has been able to meet all of these demands is by partnering with c3controls to provide the components for their machines.
Eriez’s electrical engineering manager, Jim Kidder states, “before we discovered c3controls we scrambled to identify a vendor that could provide the component we needed within the time frame required.” With same day shipping, and free shipping on volume orders over certain amounts, Eriez has put their trust in c3controls. Kidder states, “we know that what we order will be well constructed, delivered when promised, and we can provide more features to our controls due to a reduction in component cost.”
Eriez sees c3controls as the right choice because they understand that the quality of the delivery and customer service aspects of a supplier’s company are just as important as the quality of the products being provided. In the packaging industry when every day matters, an OEM must be assured that their products will always be delivered on time even in the face of unexpected issues. “We have a direct line to the manufacturer, improving response time,” says Kidder. “The reliability of components and overnight delivery is crucial to our profitability, and counting on c3controls to deliver at the time of need makes them a good fit for the packaging industry.”
Today, as demand for new technologies rises across the globe, Eriez and c3controls continue to innovate together to provide the highest quality products at an advantageous price with the best delivery and customer service available to help meet those demands. “The people at c3 are friendly and always trying to help us without being pushy. They continually provide quality people as customer contacts,” says Kidder. “Those are the type of people Eriez looks to partner with.”