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Customer First

Our customers are the driving force behind all that we do.

Our Customers

At c3controls, our customer first team and product specialists are committed to providing you with personalized customer care that’s second to none. Our customers cannot speak highly enough about the way our commitment to quality has benefited their bottom-line profitability.

Our Products

We design, develop and manufacture world class electrical controls products with the best quality with the lowest cost and fastest shipping in the industry, creating exceptional value for our customers and partnerships based on trust.

Our Promise

We’re available and happy to take the time to completely satisfy your needs. Our satisfaction guarantee is not limited—we are committed to you and your business. That’s our promise—one that we’ve been keeping for over 40 years.

HOW CAN WE HELP?

WE WANT TO HEAR FROM YOU

We take every opportunity to improve our products and services so that we are able to better serve you. Your feedback is very important to us and your total satisfaction is our top priority!

Provide your feedback.

CONNECT WITH US

At c3controls, our customer first and product specialists are committed to providing you with personalized care that is second to none. Your support team is ready and waiting to use their industry expertise and product knowledge to assist you at any point during the ordering process.

CONTACT
SERVICE HOURS

Monday – Friday
8:00am – 6:00pm ET

24/7 eCommerce

LOCATION

c3 Headquarters
664 State Street
Vanport, PA 15009
View other locations

MAILING ADDRESS

c3controls
Attn: Customer First
PO Box 496
Beaver, PA 15009

GUARANTEED SAME-DAY SHIPPING

You can make all the promises you want about the quality and value of your products, but if the customer doesn’t receive an order on time, what good is it?

At c3controls, we understand how important it is to get your orders on time, every time. That’s why we’re proud to offer Guaranteed Same-Day Shipping* on any order for standard catalog items received by 6:00pm ET. As an added bonus, all orders** of $49 or more shipped to domestic addresses "in the lower 48 states" include FREE Ground Shipping.

* All standard catalog items are available for guaranteed same-day shipping except where noted. Items not available for guaranteed same-day shipping are: items not in the most recent edition of the c3controls catalog (Ed. 26), enclosed control & custom control stations, special and custom legend plates, special and custom terminal markers, plotters and plotter accessories, and 13mm pilot lights with non-standard wire leads.

** Series WD - Wire Duct products are excluded from free ground shipping. Additional customer exclusions apply. Consult factory.

Limited Lifetime Warranty / Guarantee

When it comes to your business, what’s more important than peace of mind?

Here at c3controls we understand you have more important things to worry about than the quality of your industrial controls products. That’s why we offer some of the best guarantees in the business.

Other companies claim to offer the highest quality products on the market. At c3controls, we guarantee it. We can ensure high quality because we design, manufacture and test the products we make. It’s a unique way of doing business you’ll only find at c3controls.

We guarantee that all of our products will be free of defects in material, workmanship and design, not just for one or two years – but for the lifetime of the product. No other supplier can match that guarantee.

And, if you are not completely satisfied with the performance or quality of any c3controls product, we will replace the product or refund your money within 90 days from the date of invoice – no questions asked.

Peace of Mind with a Lifetime Guarantee – It’s something you’ll only find at c3controls!

Note: c3controls reasonably defines the lifetime as 10 years from the date of invoice.

Credit Application

Looking to set-up an account with c3? Click Here.

Privacy Policy

PRIVACY POLICY

c3controls (“c3controls”) operates c3controls.com and may operate other websites. It is c3controls’ policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors. Like most website operators, c3controls collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. c3controls’ purpose in collecting non-personally identifying information is to better understand how c3controls’ visitors use its website. From time to time, c3controls may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

c3controls also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on c3controls.com blogs/sites. c3controls only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information. Certain visitors to c3controls’ websites choose to interact with c3controls in ways that require c3controls to gather personally-identifying information. The amount and type of information that c3controls gathers depends on the nature of the interaction. For example, we ask visitors who sign up at c3controls.com to provide a username and email address. Those who engage in transactions with c3controls are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, c3controls collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with c3controls. c3controls does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics. c3controls may collect statistics about the behavior of visitors to its websites. c3controls may display this information publicly or provide it to others. However, c3controls does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information. c3controls discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on c3controls’ behalf or to provide services available at c3controls’ websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using c3controls’ websites, you consent to the transfer of such information to them. c3controls will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, c3controls discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when c3controls believes in good faith that disclosure is reasonably necessary to protect the property or rights of c3controls, third parties or the public at large. If you are a registered user of an c3controls website and have supplied your email address, c3controls may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with c3controls and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. c3controls takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. c3controls uses cookies to help c3controls identify and track visitors, their usage of c3controls website, and their website access preferences. c3controls visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using c3controls’ websites, with the drawback that certain features of c3controls’ websites may not function properly without the aid of cookies.

Business Transfers. If c3controls, or substantially all of its assets, were acquired, or in the unlikely event that c3controls goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of c3controls may continue to use your personal information as set forth in this policy.

Ads. Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by c3controls and does not cover the use of cookies by any advertisers.

Privacy Policy Changes. Although most changes are likely to be minor, c3controls may change its Privacy Policy from time to time, and in c3controls’ sole discretion. c3controls encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a c3controls.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Visitor’s Questions
If you have any questions or concerns regarding your privacy while using the c3controls website, please direct them to connect@c3controls.com.

To view our complete Terms of Service and Privacy Policy click here.

Terms and Conditions

View our complete terms and conditions, including our minimum order policy. Click Here.

Conflicts Mineral Policy

Dodd-Frank Act (Section 1502) “Conflict Minerals in the Democratic Republic of Congo”

c3controls supports the end of violence and human rights violations surrounding the mining of certain minerals from the conflict region of the Democratic Republic of Congo (DRC) and adjoining countries. As such, we support the objectives of the Dodd-Frank Act (Section 1502) and we’re committed to procuring only conflict free minerals. “Conflict Minerals” refer to gold, tin, tantalum, and tungsten—but also refer to derivatives of cassiterite, columbite-tantalite, and wolframite.

To the very vest of our knowledge, c3controls products are assembled and processed without using any Conflict Minerals originating, sourced and/or smelted from the Democratic Republic of Congo.

The information provided in this document is based upon technical data believed to be reliable and is accurate to the best of our knowledge. On an ongoing basis, we conduct investigations in our supply chain to ensure that all metals used in our products comply with the relevant requirements. The information provided is subject to change as additional experience and knowledge is gained.

Because we appreciate the gravity of this issue and the suffering of the people in the DRC, c3controls is committed to responsible procurement practices. We refuse to abet the violence connected with mining in the DRC.

If you have any questions regarding this policy statement please contact c3controls at info@c3controls.com (Subject: Conflict Minerals Enquiry).

To download a PDF of our Conflicts Mineral Policy click here.